Are you struggling to discuss an important issue with a colleague, customer, co-worker, or your supervisor?

Conversations we avoid are often the ones we need to have.

If you have been avoiding a conversation this course will give you a roadmap to use as a guide in preparing, practicing, and perfecting an upcoming difficult conversation. That’s why it’s called the 3 P’s to Master the Difficult Conversation. I’ll be your guide as you work through the mnemonic BECAUSE and craft your opening line to ensure the conversation starts and ends on a positive note.

Course curriculum

  • 1

    Course Invitation

  • 2

    Welcome and Course Overview with Leslie

    • WELCOME AND COURSE OVERVIEW WITH LESLIE

    • BEFORE WE BEGIN

    • WORKBOOK FOR DIFFICULT CONVERSATIONS
  • 3

    Let's BEGIN!

    • THE 3 P's OF DIFFICULT CONVERSATIONS

    • BELIEFS ABOUT DIFFICULT CONVERSATIONS
  • 4

    Let's PREPARE!

    • PREPARE FOR THE CONVERSATION

    • WHAT DOES THE FUTURE LOOK LIKE?

    • BREATHING TECHNIQUES

    • CREATING A NEW FUTURE
  • 5

    Let's PRACTICE!

    • CRAFTING YOUR CONVERSATION

    • YOUR OPENING LINE

    • 12 POINTS TO MASTER THE DIFFICULT CONVERSATION

    • OUTLINE YOUR DIFFICULT CONVERSATION

    • LISTEN FOR UNDERSTANDING
  • 6

    Let's PERFECT!

    • PERFECT THE CONVERSATION

    • CHALLENGE ASSIGNMENT
  • 7

    Let's REVIEW

    • 3 QUESTION QUIZ
  • 8

    BONUS

    • INVITATION TO PRACTICE YOUR CONVERSATION WITH ME!

Course Instructor

Nspired Guest Instructor

Leslie Fiorenzo

Leslie C. Fiorenzo is the founder of CoachWithLeslie.com and a certified 5 in 5 Performance Coach from IPV Consulting. She is a former employee assistance and human resources professional with over 30 years’ experience in the automotive, distribution, and packaging industries. Leslie taught human resources, business, and marketing courses as an adjunct faculty at Davenport University and was an independent consultant with Business Network International (BNI) presenting to hundreds of sales professionals and small business owners on how to get the most from their membership. In April of 2014 Leslie and partnered with Anna Maravelas and her company Thera Rising and became certified to present their flagship seminar the Self-Defeating Habits of Otherwise Brilliant People ®. Leslie earned her master’s Degree in Human Resource Development from Western Michigan University. She is the author of Twenty-One Lessons for Mastering the Difficult Conversation.